Careers at Ekso

I. POSITION SUMMARY:

The Regional Sales Manager, Enterprise drives capital sales and adoption of Ekso Bionics technologies within the assigned territory. Responsibilities include but are not limited to: cold calling, account development, clinical demonstrations, training coordination, and relationships management across rehabilitation partners/networks. The role combines strategic business development with hands-on clinical and customer engagement to achieve quarterly sales goals and ensure customer success.

II. ESSENTIAL JOB FUNCTIONS:

• Meeting Sales Goals as set by Ekso Bionics each quarter and on an annual basis
• Responsible for client satisfaction and for creating positive customer experience – pre- and post-delivery.
• Responsible for all communication to the institutional accounts in the sales region and for all activities that will be conducted at the Enterprise level.
• Participating in sales plan preparation.
• Plan, drive and implement various sales activities with potential customers including demonstrations, customer / clinical events, conferences and product demonstrations.
• Participate in trade shows and other marketing as appropriate.
• Manage customer data, opportunities, pipeline, and forecast in Salesforce and to internal management with high accuracy
• Collaborate and communicate with Clinical Sales Application Specialist to ensure excellent communication to and experience with customers.
• Coordinate product issues with customer service and field service organization to ensure customer satisfaction and ongoing product utilization
• Participate in regular sales and marketing, corporate and other meetings, as required
• Promote seamless communication between internal teams including but not limited to: Sales Support, Care Coordination, Clinical, and Customer Service teams
• Use CRM tool effectively to track activities, to report and track pipeline and opportunity progress, and provide market insights
• Other sales and customer related activities as assigned.

III. POSITION REQUIREMENTS:

• Minimum 3 -5 years of proven success and experience in rehabilitation sales or medical device capital sales.
• Self-driven and innovative problem solver of complex challenges.
• Self-motivated, self-starter able to execute crisply with minimal direction.
• Ability to identify new opportunities for selling products and services.
• Ability to engage customers, new and old, in expanding opportunities with existing products.
• High level of influencing, relationship building, negotiating and closing skills.
• Ability to manage multiple customers; is extremely organized, with proven data tracking capabilities.
• Ability to work in complex customer (business to business) buying centers / selling situations (multiple people influencing the buying decision).
• Superb verbal, written, and graphical communication abilities.
• Exceptional customer relations / service skills.
• Must possess a high sense of urgency, initiative and common sense. Must present a professional demeanor and demonstrate an ability to work with a diverse group of individuals.
• Must be energetic, work quickly and efficiently with detail and accuracy; able to effectively manage multiple priorities in a fast paced and dynamic environment.
• Must be computer literate and must be proficient with all standard office equipment.
  1. Proficient with CRM systems, Salesforce preferred, and standard business software
• Must have excellent verbal and written communication skills. Requires effective communication, persuasion and technical skills to develop, present and implement ideas to corporate management and customers.
• Must work independently and be able to prioritize numerous duties. Ability to tolerate ambiguity across situations.
• Prior managerial experience preferred.

IV. EDUCATION:

V. PHYSICAL REQUIREMENTS

• Must be able to lift 50-100 lbs.
• Must be comfortable with working remotely and frequent travel, navigating through cities of customer sites and events.
• Comfortable with at least 50% travel

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.

I. POSITION SUMMARY:

This is a technical, operations-focused customer service role supporting FDA-regulated robotic exoskeleton systems used in clinical rehabilitation and personal mobility.

This is not a sales role.

The Customer Service Specialist serves as the central hub between customers, Field Service, Engineering, Clinical, Quality, Shipping/Receiving, and Finance. This individual owns customer cases from intake through resolution and ensures accurate documentation within Salesforce (SFDC) and ERP systems (Infor or equivalent).

The ideal candidate is technically inclined – preferably a former Field Service Engineer or technical support professional – who wants to transition into an office-based role while remaining deeply engaged in technical problem-solving.

II. KEY RESPONSIBILITIES:

• Serve as primary point of contact for customer support calls and emails
• Intake, triage, and document all cases in Salesforce (SFDC)
• Coordinate service logistics including RMA creation, shipment tracking, loaner management, and repair flow
• Communicate technical information clearly to clinicians and end users
• Interface cross-functionally with Engineering, Quality, Clinical, Sales, and Service Technicians
• Document complaints in accordance with Quality Management System (QMS) requirements
• Support billing, warranty validation, and service contract review within ERP (Infor or equivalent)
• Track case milestones from receipt through repair completion and return shipment
• Escalate technical issues appropriately and follow through to closure

III. REQUIRED EXPERIENCE:

• 3+ years in a technical customer service, field service, or product support role
• Experience in medical device, capital equipment, or regulated environment strongly preferred
• Hands-on experience using Salesforce (or equivalent CRM) to manage cases
• Experience using ERP systems (Infor, SAP, Oracle, etc.)
• Ability to read and interpret technical documentation
• Proven ability to manage high call/email volume while maintaining documentation accuracy
• Strong cross-functional communication skills

IV. PREFERRED BACKGROUND:

V. WHAT THIS ROLE IS NOT

• Not a sales position
• Not a commission-based role
• Not remote
• Not entry-level

Candidates seeking sales, business development, or remote-only opportunities should not apply.

VI. COMPENSATION & LOCATION

• $75,000 – $90,000 annually depending on experience
• Onsite role in San Rafael, CA (5 days per week)
• Standard 40-hour work week with occasional extended hours as needed
• Please apply only if you are comfortable with the onsite requirement and commute.

VII. EDUCATION

• Bachelor’s degree or equivalent technical experience preferred.

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.