Careers at Ekso

I. POSITION SUMMARY:

This position administers customer service accounts of moderate scope and complexity to meet business objectives and customer expectations. This role supports customers using a variety of robotic exoskeletons and rehabilitation equipment, coordinating across internal teams to address inquiries, delivery needs, technical issues, and complaint resolution. This position maintains strong working relationships with Ekso’s internal and external customers while ensuring high-quality, timely service.

II. ESSENTIAL JOB FUNCTIONS:

• Acts as the point of contact with the customer on assigned accounts. Maintains successful, long-term business relationships.
• Provide all needed responses and communications in a timely manner directly to the customer or through engaging the appropriate resources.
• Manage and communicate to customers on expectations, needs, problems, and updates on product availability, special requests, and new developments.
• Research and confirm results for customer inquiries that may include expediting, support functions, billing problems, change order requests, quality engineering and compliance issues
• Performs Customer Service Administrative activities including documenting complaints and maintaining customer files in accordance with quality management requirements.
• Investigates and resolves claims or complaints by collecting information and engaging the appropriate channels. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints through completion.
• Provides technical support to customers or engages appropriate parties to resolve customer reported technical issues.
• Proposes changes in methods and/or procedures to improve efficiency and the quality of service.
• Coordinates with shipping and maintains logistical contacts to support sales, clinical, service and repair functions.

III. NON-ESSENTIAL JOB FUNCTIONS:

• Performs other duties as required.

IV. POSITION REQUIREMENTS:

• Works independent, with minimal direction, reporting to the Customer Service Manager.
• Interfaces routinely with all plant and department functions including support, quality, engineering, manufacturing, sales/marketing.
• Proficient in MS Suite and Outlook; experience with ERP, PLM, and CRM programs – Infor, Teamcenter and Salesforce a plus.
• Able to handle high volume of telephone and email communications and respond to completion customer concerns.
• Excellent verbal and interpersonal communication skills.
• Dependable with strong organizational skills and detail-oriented perspective
• Technical aptitude and the ability to understand and provide technical and sometimes complex responses in layman’s terms for customers.
• Good at troubleshooting and problem solving, and analytical in nature.
• Ability to handle pressure-filled situations in a professional and customer friendly manner.
• Ability to prioritize, multi-task and work in a task-oriented environment.
• Positive attitude, flexible and responsive to changing situations.
• Ability to work extended hours on occasion while able to keep scheduled hours.

V. EDUCATION

• Bachelor’s Degree preferred or equivalent experience.
• 3-5 years’ experience as a customer service representative
• IATA dangerous goods training/experience preferred.

VI. PHYSICAL REQUIREMENTS:

• Prolonged periods of time sitting or standing at a desk working on a computer.
• Ability to lift a minimum 25 pounds (at times or on a regular basis).

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.

I. POSITION SUMMARY:

The Assembly and Service Technician is a full-time, day-shift role based in San Rafael, CA, on the Manufacturing – Assembly and Service team. This position focuses on a combination of assembly, production, and service/field support work.

The technician will assemble and test electro-mechanical devices, follow written and verbal instructions, and support quality assurance and continuous improvement efforts within production. They will also perform depot-level repairs and provide field support to customers, including installations, updates, repairs, and troubleshooting.

The role requires strong technical aptitude, attention to detail, flexibility, and professionalism. This position reports to the Vice President of Operations and must be cleared by the Clinical Department to operate the Ekso Bionics suite of products.

II. ESSENTIAL JOB FUNCTIONS:

Assembly & Production

• Read, comprehend, and interpret technical instructions, assembly drawings, and process documentation.
• Prepare work to be accomplished by studying instructions, gathering parts, subassemblies, tools and materials.
• Perform set-up and verification of equipment and processes.
• Select or modify components according to measurements and specifications.
• Use hand and power tools to assemble, repair, and test products and components.
• Inspect components and assemblies for quality assurance, perform diagnostic tests on assembled products, and make necessary adjustments to ensure compliance with standards.
• Troubleshoot assembly issues, ensure products meet established standards, and escalate problems when necessary.
• Maintain accurate records of work performed and report any safety, quality, or procedural issues.
• Collaborate with team members to meet production deadlines, supporting a cooperative and efficient work environment.
• Contribute to team goals by meeting deadlines and production targets.

Service and Field Support

• When requested or during periods of production downtime, perform repair, update, or upgrade work on equipment in accordance with established process instructions.
• Perform depot-level repairs and provide field support to customers, including installations, updates, repairs, and troubleshooting on all Ekso Bionics product offerings.
• Conduct routine preventative maintenance and complete necessary documentation.
• Troubleshoot problems in the field and provide feedback to internal teams.
• Conduct necessary tests, update device configurations, and perform calibrations to ensure equipment meets Ekso Bionics standards.
• Communicate effectively with customers as a professional representative of Ekso Bionics.
• Provide input to cross-functional teams regarding opportunities for product or process improvement.
• Travel domestically and internationally as needed.

III. NON-ESSENTIAL JOB FUNCTIONS:

• Perform routine maintenance on assembly equipment and ensure compliance with safety and quality control protocols.
• Maintain a safe and clean working environment, including assigned equipment and tools.
• Perform other duties as required and/or directed by management.

IV. SUPERVISORY RESPONSIBILITIES:

• None

V. POSITION REQUIREMENTS:

• 2 – 4+ years of experience in manufacturing, assembly, or service of electro-mechanical devices.
• Proficiency in reading and following schematics, technical prints, and assembly documentation.
• Hands-on experience with electro-mechanical assemblies, soldering, and diagnostic testing (solder certification preferred).
• Strong troubleshooting skills at the mechanical, electrical, and software level.
• Capable of working independently, making decisions, and knowing when to escalate or seek additional resources.
• Intermediate proficiency with Microsoft Word, Excel, Salesforce, and Teamcenter, with Infor experience considered a plus.
• Excellent communication skills (verbal, written, video) for technical and customer-facing interactions.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Travel flexibility (domestic and international) when required.

VI. EDUCATION:

• High School diploma preferred, or equivalent experience required.
• Valid U.S. driver’s license and passport required.

VII. PHYSICAL REQUIREMENTS

• Ability to lift a minimum of 40 pounds regularly.
• Prolonged periods of standing, sitting, and performing repetitive motions.
• Ability to wear and safely operate Ekso Bionics products.
• Dexterity and color vision sufficient for identifying wires, connectors, and electronic components.
• Must be cleared by the Clinical Department to operate the Ekso Bionics suite of products.

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.

I. POSITION SUMMARY:

The Quality and Inventory Specialist at Ekso plays a critical dual role in maintaining high product standards and ensuring efficient warehouse operations. This position ensures all components and products consistently meet our stringent quality standards while also maintaining precise inventory records through regular cycle counts, investigating discrepancies, and implementing process improvements. The specialist utilizes Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) software to ensure inventory data integrity, which drives operational efficiency and enhances customer satisfaction. Ultimately, this role effectively bridges the gap between quality assurance and inventory control, focusing specifically on data accuracy, component compliance, and optimized warehouse flow.

II. ESSENTIAL JOB FUNCTIONS:

• Inspect incoming shipments of components for quality compliance and returned goods for damage or defects.
• Store the component’s Quality Records in a designated location.
• Support activities related to calibration and preventive maintenance for the facility and coordinate completion of such activities with external suppliers and internal resources.
• Support external and internal audit activities, including but not limited to FDA, EU MDR, and ISO 13485
• Ensure all components and products are handled correctly per Ekso Bionics SOPs
• Organize inventory adhering to Ekso Bionics SOPs
• Work with the warehouse team, sales, purchasing, and leadership to ensure quality expectations are met.
• Conduct physical counts (cycle counts, audits) and reconcile discrepancies with system records.
• Help with performing supplier evaluation and revaluation functions, including coordination of supplier surveys and agreements, as well as ongoing supplier evaluations.

III. NON-ESSENTIAL JOB FUNCTIONS:

• Help to develop internal Inspection Instructions and methods
• Support quality data analysis activities
• Other duties as assigned by the manager

IV. SUPERVISORY RESPONSIBILITIES:

• None

V. POSITION REQUIREMENTS:

• Minimum of 2 years of experience in the Quality field
• Must be able to read and understand technical drawings and specifications
• Proficiency with measuring and inspection tools including Micrometers, Calipers, etc. Experience with PC-DMIS software is a plus
• At least one year of experience in the Medical Device field or a highly regulated manufacturing environment
• Ability to communicate effectively with others, both verbally and in writing
• Must present a professional demeanor and demonstrate an ability to work with a diverse group of individuals at all levels of the organization and/or with external customers
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or related software
• Experience with ERP and/or PLM systems. Experience with Infor Syteline is a plus

VI. EDUCATION:

• Degree in a science, engineering, or other technical discipline, or Equivalent Experience (at least 2 years)

VII. PHYSICAL REQUIREMENTS

• Physical mobility to access procedures in the division to include manufacturing areas
• Must be able to sit at a desk and use a computer for long periods of time
• Must be able to lift 30lbs

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.