Careers at Ekso

I. POSITION SUMMARY:

This position administers customer service accounts of moderate scope and complexity to meet business objectives and customer expectations. This role supports customers using a variety of robotic exoskeletons and rehabilitation equipment, coordinating across internal teams to address inquiries, delivery needs, technical issues, and complaint resolution. This position maintains strong working relationships with Ekso’s internal and external customers while ensuring high-quality, timely service.

II. ESSENTIAL JOB FUNCTIONS:

• Acts as the point of contact with the customer on assigned accounts. Maintains successful, long-term business relationships.
• Provide all needed responses and communications in a timely manner directly to the customer or through engaging the appropriate resources.
• Manage and communicate to customers on expectations, needs, problems, and updates on product availability, special requests, and new developments.
• Research and confirm results for customer inquiries that may include expediting, support functions, billing problems, change order requests, quality engineering and compliance issues
• Performs Customer Service Administrative activities including documenting complaints and maintaining customer files in accordance with quality management requirements.
• Investigates and resolves claims or complaints by collecting information and engaging the appropriate channels. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints through completion.
• Provides technical support to customers or engages appropriate parties to resolve customer reported technical issues.
• Proposes changes in methods and/or procedures to improve efficiency and the quality of service.
• Coordinates with shipping and maintains logistical contacts to support sales, clinical, service and repair functions.

III. NON-ESSENTIAL JOB FUNCTIONS:

• Performs other duties as required.

IV. POSITION REQUIREMENTS:

• Works independent, with minimal direction, reporting to the Customer Service Manager.
• Interfaces routinely with all plant and department functions including support, quality, engineering, manufacturing, sales/marketing.
• Proficient in MS Suite and Outlook; experience with ERP, PLM, and CRM programs – Infor, Teamcenter and Salesforce a plus.
• Able to handle high volume of telephone and email communications and respond to completion customer concerns.
• Excellent verbal and interpersonal communication skills.
• Dependable with strong organizational skills and detail-oriented perspective
• Technical aptitude and the ability to understand and provide technical and sometimes complex responses in layman’s terms for customers.
• Good at troubleshooting and problem solving, and analytical in nature.
• Ability to handle pressure-filled situations in a professional and customer friendly manner.
• Ability to prioritize, multi-task and work in a task-oriented environment.
• Positive attitude, flexible and responsive to changing situations.
• Ability to work extended hours on occasion while able to keep scheduled hours.

V. EDUCATION

• Bachelor’s Degree preferred or equivalent experience.
• 3-5 years’ experience as a customer service representative
• IATA dangerous goods training/experience preferred.

VI. PHYSICAL REQUIREMENTS:

• Prolonged periods of time sitting or standing at a desk working on a computer.
• Ability to lift a minimum 25 pounds (at times or on a regular basis).

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.

I. POSITION SUMMARY:

The Quality and Inventory Specialist at Ekso plays a critical dual role in maintaining high product standards and ensuring efficient warehouse operations. This position ensures all components and products consistently meet our stringent quality standards while also maintaining precise inventory records through regular cycle counts, investigating discrepancies, and implementing process improvements. The specialist utilizes Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) software to ensure inventory data integrity, which drives operational efficiency and enhances customer satisfaction. Ultimately, this role effectively bridges the gap between quality assurance and inventory control, focusing specifically on data accuracy, component compliance, and optimized warehouse flow.

II. ESSENTIAL JOB FUNCTIONS:

• Inspect incoming shipments of components for quality compliance and returned goods for damage or defects.
• Store the component’s Quality Records in a designated location.
• Support activities related to calibration and preventive maintenance for the facility and coordinate completion of such activities with external suppliers and internal resources.
• Support external and internal audit activities, including but not limited to FDA, EU MDR, and ISO 13485
• Ensure all components and products are handled correctly per Ekso Bionics SOPs
• Organize inventory adhering to Ekso Bionics SOPs
• Work with the warehouse team, sales, purchasing, and leadership to ensure quality expectations are met.
• Conduct physical counts (cycle counts, audits) and reconcile discrepancies with system records.
• Help with performing supplier evaluation and revaluation functions, including coordination of supplier surveys and agreements, as well as ongoing supplier evaluations.

III. NON-ESSENTIAL JOB FUNCTIONS:

• Help to develop internal Inspection Instructions and methods
• Support quality data analysis activities
• Other duties as assigned by the manager

IV. SUPERVISORY RESPONSIBILITIES:

• None

V. POSITION REQUIREMENTS:

• Minimum of 2 years of experience in the Quality field
• Must be able to read and understand technical drawings and specifications
• Proficiency with measuring and inspection tools including Micrometers, Calipers, etc. Experience with PC-DMIS software is a plus
• At least one year of experience in the Medical Device field or a highly regulated manufacturing environment
• Ability to communicate effectively with others, both verbally and in writing
• Must present a professional demeanor and demonstrate an ability to work with a diverse group of individuals at all levels of the organization and/or with external customers
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or related software
• Experience with ERP and/or PLM systems. Experience with Infor Syteline is a plus

VI. EDUCATION:

• Degree in a science, engineering, or other technical discipline, or Equivalent Experience (at least 2 years)

VII. PHYSICAL REQUIREMENTS

• Physical mobility to access procedures in the division to include manufacturing areas
• Must be able to sit at a desk and use a computer for long periods of time
• Must be able to lift 30lbs

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.

I. POSITION SUMMARY:

The Regional Sales Manager, Enterprise drives capital sales and adoption of Ekso Bionics technologies within the assigned territory. Responsibilities include but are not limited to: cold calling, account development, clinical demonstrations, training coordination, and relationships management across rehabilitation partners/networks. The role combines strategic business development with hands-on clinical and customer engagement to achieve quarterly sales goals and ensure customer success.

II. ESSENTIAL JOB FUNCTIONS:

• Meeting Sales Goals as set by Ekso Bionics each quarter and on an annual basis
• Responsible for client satisfaction and for creating positive customer experience – pre- and post-delivery.
• Responsible for all communication to the institutional accounts in the sales region and for all activities that will be conducted at the Enterprise level.
• Participating in sales plan preparation.
• Plan, drive and implement various sales activities with potential customers including demonstrations, customer / clinical events, conferences and product demonstrations.
• Participate in trade shows and other marketing as appropriate.
• Manage customer data, opportunities, pipeline, and forecast in Salesforce and to internal management with high accuracy
• Collaborate and communicate with Clinical Sales Application Specialist to ensure excellent communication to and experience with customers.
• Coordinate product issues with customer service and field service organization to ensure customer satisfaction and ongoing product utilization
• Participate in regular sales and marketing, corporate and other meetings, as required
• Promote seamless communication between internal teams including but not limited to: Sales Support, Care Coordination, Clinical, and Customer Service teams
• Use CRM tool effectively to track activities, to report and track pipeline and opportunity progress, and provide market insights
• Other sales and customer related activities as assigned.

III. POSITION REQUIREMENTS:

• Minimum 3 -5 years of proven success and experience in rehabilitation sales or medical device capital sales.
• Self-driven and innovative problem solver of complex challenges.
• Self-motivated, self-starter able to execute crisply with minimal direction.
• Ability to identify new opportunities for selling products and services.
• Ability to engage customers, new and old, in expanding opportunities with existing products.
• High level of influencing, relationship building, negotiating and closing skills.
• Ability to manage multiple customers; is extremely organized, with proven data tracking capabilities.
• Ability to work in complex customer (business to business) buying centers / selling situations (multiple people influencing the buying decision).
• Superb verbal, written, and graphical communication abilities.
• Exceptional customer relations / service skills.
• Must possess a high sense of urgency, initiative and common sense. Must present a professional demeanor and demonstrate an ability to work with a diverse group of individuals.
• Must be energetic, work quickly and efficiently with detail and accuracy; able to effectively manage multiple priorities in a fast paced and dynamic environment.
• Must be computer literate and must be proficient with all standard office equipment.
  1. Proficient with CRM systems, Salesforce preferred, and standard business software
• Must have excellent verbal and written communication skills. Requires effective communication, persuasion and technical skills to develop, present and implement ideas to corporate management and customers.
• Must work independently and be able to prioritize numerous duties. Ability to tolerate ambiguity across situations.
• Prior managerial experience preferred.

IV. EDUCATION:

V. PHYSICAL REQUIREMENTS

• Must be able to lift 50-100 lbs.
• Must be comfortable with working remotely and frequent travel, navigating through cities of customer sites and events.
• Comfortable with at least 50% travel

If you are interested in joining Team Ekso, please submit your resume to HR@eksobionics.com.