Careers2022-11-04T21:01:20+00:00

Careers at Ekso

OUR CULTURE

Building products to help humans as one team.

At Ekso Bionics, we work as one collaborative team. Eliminating silos and promoting transparency, we recognise how every member of Team Ekso plays into supporting our mission.

We have started groups like the Fun & Culture Committee and Diversity & Inclusion group, do weekly activities like virtual quizzes, and host monthly barbecues at our dog-friendly waterfront headquarters in the SF Bay Area. With a partially-distributed workforce, Team Ekso spans across the US, Europe, and Asia.

We use technology to empower human mobility.

Our mission is to amplify human motion by enhancing strength, endurance, and mobility across medical and industrial applications with advanced robotics.

JOBS

Current Openings

I.          Job Summary:

Contract Trainer is a part time position that is responsible for providing training/education to current/future Ekso Bionics customers while facilitating use of our product in healthcare settings ensuring competent and safe operation of Ekso devices by all physical therapists at customer sites. The activities needed to support these objectives include, while not limited to: improving the quality, efficiency, and productivity of the physical therapy/clinical team, facilitating patient use of our products directly and through others, and complying with Ekso Bionics quality management system.

II.          Principle Duties:

  • Onsite Training, Demonstrations and Conferences
    • Travel to current and future customer locations to provide new or ongoing demonstrations and trainings for all Ekso Bionics mobility related devices.
    • Comply with Ekso Bionics Clinical Competency and Training Outline to complete education and training
  • Communicate timely and effectively with all members of Clinical Team and Engineering Team
    • Report status of training weeks
    • Collect feedback from customers and circulate to Clinical and Engineering Teams
    • Notify Clinical Manager with concerns for site competency
    • Notify Engineering Team and Clinical Manager with concerns for device function

III.          Key Competencies/Skills and Experience Requirements:

  • Must be a licensed physical therapist with at least four (4) years of experience treating in an inpatient and/or outpatient rehabilitation setting, with at least a two (2) year focus in spinal cord injury (SCI) rehabilitation, stroke/CVA rehabilitation, acquired brain injury (ABI) rehabilitation, or other neurological conditions that require gait training.
  • Must have thorough understanding of and demonstrated experience working with SCI, CVA, and ABI or other neurological conditions at all levels. Must understand clinical risks and complications associated with diagnosis, and have experience gait training patients with spinal cord injury or other neurological conditions.
  • Have exceptional physical evaluation skills.
  • Experience as a Clinical Instructor to physical therapy student(s) or other applicable healthcare instruction.
  • Additional experience in neurological rehabilitation and teaching rehabilitation professionals preferred.
  • Comfortable using tools to adjust devices (Similar to wheelchair adjustment skills).
  • Robotic experience preferred
  • Provides excellent verbal and written communication to various team members in a timely manner. Requires effective communication to convey, develop and implement ideas to various customers and teams.
  • Possesses a high sense of urgency, initiative and effective decision-making skills. Must present a professional demeanor and demonstrate an ability to work with a diverse group of individuals.
  • Is energetic, works quickly and efficiently with detail and accuracy; able to effectively manage multiple priorities in a fast paced and dynamic environment.
  • Proficient with computer use including Microsoft office suite and databases used by the business.

IV.          Key Competencies/Skills and Experience Requirements:

  • Graduate degree from accredited Physical Therapy program and be a licensed physical therapist.
  • Must be CPR and first aid certified.

V.          Contact:

To apply, please send your resume and cover letter to Adam Kesten at AKesten@eksobionics.com and Mike Glover at MGlover@eksobionics.com

I.          Position Summary:

This Customer Service Specialist position is an opportunity for an intelligent, positive, responsible person with high initiative, strong written and verbal communication skills, meticulous attention to detail and can wear multiple hats to have a positive impact with all our customers. Someone who enjoys working with customers, is good at troubleshooting, goes above and beyond, has a pleasant and friendly style as well as having an intimate knowledge of the customer’s needs with empathy for the customer’s situation.

II.      Essential Job Functions/Responsibilities: 

  • Facilitate customers through the organization – “One Face to the Customer.”
  • Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas
  • Manage and update the complaint database according to Ekso Bionics quality management process
  • Manage and communicate to customers on expectations, needs, problems, and updates on product availability, special requests and new developments
  • Document all activities involving customers in the CRM system
  • Ability to handle high volume of telephone and email communication
  • Frequent customer contact with production plants and to coordinate scheduling, order fulfillment, pricing and delivery
  • Research and confirm results to customer inquiries that may include: expediting, billing problems, change order requests, quality, engineering and compliance issues
  • Processing customer orders, returns, and requests in a highly technical environment
  • Assist multiple departments with various requests

III.        Position Skills / Requirements:

  • Bachelor’s Degree preferred or equivalent experience
  • 2-3 years’ experience as a customer service representative
  • Dependable with strong organizational skills and detail oriented perspective
  • Ability to work extended hours/ shifts as needed and able to keep scheduled hours
  • Proficient in: MS Outlook, Word, Excel, Power Point- knowledge of Salesforce.com a plus
  • Pleasant phone demeanor and solid communication skills in both written and in speech
  • Good at troubleshooting and problem solving, and analytical in nature
  • Results oriented, focused and assertive in meeting commitments
  • Ability to work independently and as part of a team
  • Entrepreneurial, driven by a new challenge
  • Self-motivated, energetic and tenacious
  • Flexible and responsive to changing situations
  • Handle pressure-filled situations in a professional and customer friendly manner
  • Ability to prioritize, multi-task and work in a task oriented environment
  • Handles issues in the best interest of both customer and company
  • Able to suggest improvements to the various communications & processes (e.g., website, FAQ, etc.)

IV.     Company Benefits:

  • Ekso Bionics offers Medical, Dental, Vision, 401K plan, plus a bonus program.

V.     How to Apply:

INTERNSHIPS

Grow with an Internship at Ekso

We are currently offering seasonal internships in a range of applications, from engineering to marketing. To see which internships are available, please click here, or follow us on social media to see the latest updates on future internship opportunities.

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